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Return policy

If you are not fully satisfied of our item(s) you can return it(them) in 14(fourteen) days from the day you receive you order. We will exchange your item(s) or give you a full refund.

How to return an item?

It is very easy. Just follow these 4 steps:

❶ Email us to info@caramella-online.com with notice of your return.

❷ Print and complete our returns note with your wish - exchange or refund. Download it from here.

❸ Re-pack your item(s) in the original packaging or in a secure, waterproof package with labels and tags still attached.

❹ Return your package via the Post Office, remembering to get proof of postage. Keep it safe in case you need to use this as evidence of your return.

It's all!

All items must be returned to this address:

Caramella Fashion,
6 Kapitan Nikola Andreev str., Zheleznik district
6000 Stara Zagora
Bulgaria

Return terms and conditions

We will refund you within 10 days from the day that we email you to confirm that we received your returned item(s).

We will usually refund any money received from using the same method used by you to pay for your purchase.

The customer must cover the shipping costs in both directions (dispatch and return). When returning an item(s), it must be unworn, unwashed and with original tags.

If the item(s) are not in the condition we described, we have the right to return the item back to the customer.

We check carefully every item(s) before dispatch. However, if there is an issue, because of our fault, we will cover all shipping costs for the return.

We do not accept returns for customised items (size, length or made in a different color).

For any issue not explicitly mentioned, the European normative for long-distance commerce prevails