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Terms and conditions

Necessary conditions for making an order:

  1. You have to own a valid e-mail address
  2. You have to complete the registration form, adding your shipping address
  3. In order to contract with Caramella-online.com you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us.

Purchasing of any item become as clicking on the button “confirm order”. After completing the buying process, you will receive an e-mail with your purchase information. This e-mail will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved us and we have debited your credit or debit card.  

On every product’s page there are some attributes like: price, size, size table and additional information in order of making a correct choice. There is an option for our customers to give their rating and opinion for the selected item. All the prices in our website are final with VAT included. Delivery costs will be charged in addition. Such additional charges are clearly indicated and included in the "Total Cost".  There is no minimum amount for a single order.

Working hours:

An order could be made 24/7. We have online consultants that could help you in your choice, they are working for you every working day Monday-Friday from 8.00-17.00 /GMT +2 hours/.

For online chat with our consultants you can use our online chat form or write us at skype: sales_caramella. You can also use our direct phone line (+359 876 171153).

We also work with offline messages and e-mails 24/7.

All orders made till 12.30 /GMT +2 hours/ are completed and dispatched in the same day as ordered. All orders made after 12.30 /GMT +2 hours/ are completed and dispatched on the next business day.

Intellectual property

The content of the Site is protected by copyright, trade marks, database right and other intellectual property rights. You may retrieve and display the content on the Site on a computer screen, store such content in electronic form on disk (but not on a server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Site without written permission from the Caramella-online.com.

Products

We have made every effort to display as accurately as possible the colors of our products that appear on the caramella-online.com. However, the actual color you will see will depend on many factors, including your computer settings, and we cannot guarantee that your computer will accurately display the colors of our products.
All features, specifications and prices of our products described on the our shop are subject to change at any time without notice.

Deliveries

All items are shipped by BG post services, DPD, TNT. We use standard delivery services. Normally the delivery takes about 10-14 business days via "BG post service" or 2-4 business days via DPD or TNT. In case of delay, we do not take any responisibility for the work of the different postal services. The dispatched is being processed only after  we have received a clear payment.

Every order made during weekends or public holidays will be processed in the next business day.

Cancellation and refund

Under the Consumer Protection (Distance Selling) Regulations 2000 you have the right to cancel your order within 14 days following receipt of your Goods. You must inform us of your wish to cancel in writing within 14 days following the date of receipt and must take reasonable care of the products and not use them. You can inform us by contacting us by email. You should return item(s) to us in their unworn, unwashed and with original tags. If you return products to us, we will not be responsible for any loss or damage to them during transit. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage.

We strongly recommend that you send the parcel by recorded delivery mail and keep a copy of the recorded delivery number just in case your parcel goes missing. Caramella-online.com is not responsible for items lost by recorded delivery mail in the returns process. After receiving the returned item from you in 7 days we will be responsible for a full refund, as we do not cover the costs for the return.


Variation

Online shop – Caramella Online has the right to change the content and the way of access to the customers database, as the right to using it in case of unauthorized  access or actions contrary to the laws in our country.


Privacy Policy

This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fulfill your order, and may be used for internal analytical purposes. We will not sell or redistribute your information to anyone.